Install the app and turn on alerts
Alerts let your device ping you when a call-back comes in, or when a technician is on the way, even when the app is closed.
iPhone / iPad
Needed for alerts. Needs iOS 16.4 or newer.
- Open this site in Safari.
- Tap the Share button: the square with an arrow pointing up (bottom of the screen on iPhone, top right on iPad). If you don't see it, tap ••• first.
- Scroll down and tap Add to Home Screen.
- If you see Open as Web App, leave it on. Tap Add.
- Close Safari. Open the app from its new icon on your Home Screen.
- Sign in again with the 6-digit code. (The Home Screen app has its own sign-in.)
- Tap Install & alerts at the top, then Turn on alerts below, then Allow.
Android (Chrome)
- Open this site in Chrome.
- Tap ⋮ (top right).
- Tap Add to Home screen, then Install (it may say Install app).
- Open the app from its new icon and sign in.
- Tap Turn on alerts below, then Allow.
Computer (Chrome or Edge)
- Sign in.
- Click Turn on alerts below, then Allow.
- Installing is optional on a computer: click the install icon at the right end of the address bar.
Private / InPrivate / Incognito windows can't get alerts.
Sign in first, then come back to this page to turn on alerts.
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